Connecting with us

We’re open for business, but our reception is closed and we’re not accepting paper submissions. We encourage you to use the many online services available on this website and through My Account.


What can I do in My Account?

My Account is key to staying connected with your pension. It’s available to active, inactive and retired members, and gives you secure 24-hour online access to your personal pension information. Message Centre in My Account is a secure channel for sending and receiving personal messages and attachments online. It’s a convenient, safe way of keeping all your online pension interactions in one place.

My Account is limited or unavailable for some members. If you’re having trouble accessing My Account or need to submit documents on behalf of someone else, please contact us by phone.

In My Account, you can:

  • Securely contact the plan using Message Centre
  • Upload your personal forms and documents
  • Update your personal information

As an active member, you can:

  • Estimate your pension
  • Estimate the cost of buying back a leave
  • Apply for your pension

As a retired member, you can:

  • See your payments and deductions
  • Download your tax slip and annual statement
  • Update your banking information

Please note that Message Centre is only intended for use by eligible plan members.

Can I drop off my documents or mail them in?

No, not at this time. To minimize service impacts and ensure the safety of our staff, we’re not accepting paper submissions. Please submit your personal documents and forms using My Account Message Centre.

Please note that Message Centre is only intended for use by eligible plan members.

Will the paper documents I’ve already sent in be processed?

Yes. Mail already in the mail stream has been received and processed. However, to minimize service impacts and ensure the safety of our staff, we’re not accepting new paper submissions. Please submit all documents and forms using My Account Message Centre.

Will deadlines be extended?

No, deadlines remain the same. If you’ve had a delay in getting required documents, contact us. You may be asked to provide information regarding the cause of the delay.

Can I make an in-person appointment or register for an in-person workshop?

No, not at this time. To support physical distancing, all in-person appointments and workshops have been cancelled, and our reception is closed until further notice.

In place of workshops, online learning is available to help answer your pension questions.

Please continue to check back for updates.