How do I recover my username?

Use these directions to help you recover your My Account username.


When you signed up for My Account, you had to create a username. If you have forgotten your username, click on the link shown on the sign in page.

You will be asked to enter personal details to confirm your identity, including your:

  • Person ID number
  • Surname (last name)
  • Date of birth
  • Last three digits of your social insurance number

You should then receive an email with your username and a link to My Account for you to sign in.