How to reset your password

Here's how you reset your password.

When you signed up for My Account, you had to create a password. If you have forgotten your password, click on the link on the sign in page.

You will need to:

  • Enter your username
  • Confirm your identity by answering a security question

You will receive an email with a temporary password.

Click on the link in the email and sign in to My Account using your temporary password. You will then be asked to create a new password.