How to reset your password
Here's how you reset your password.
When you signed up for My Account, you had to create a password. If you have forgotten your password, click on the link on the sign in page.
You will need to:
- Enter your username
- Confirm your identity by answering a security question
You will receive an email with a temporary password.
Click on the link in the email and sign in to My Account using your temporary password. You will then be asked to create a new password.