Retirement health and dental coverage
While the situation is quickly evolving, it’s important to maintain coverage for unexpected emergency situations.
Who do I contact if I have questions about my coverage?
If you have questions about claims, visit the Pacific Blue Cross website or contact them by phone: Lower Mainland: 604 419-2000 or toll-free in Canada: 1-877-722-2583. Pacific Blue Cross also provides general information about COVID-19 and group benefits through their online COVID-19 Resource Centre.
My dentist has cancelled my checkup. Do I need to pay my premium when I can’t go to the dentist?
Yes, you need to continue paying your premium to be covered.
I heard Pacific Blue Cross reduced dental premiums for retired members. When did that apply?
In the late spring of 2020, Pacific Blue Cross announced temporary premium credits to provide some financial relief while ensuring retired members could continue to get coverage for the services they need.
A 10 per cent rate credit was applied against dental premiums (for accounts in good standing) for July. The lower premium was reflected in the direct payment amount that was taken from your bank account or credit card in August.
The following premium credits have already been applied:
- April – a 50 per cent rate credit applied to your June payment
- May – a 50 per cent rate credit applied to your June payment
- June – a 30 per cent rate credit applied to your July payment
For more information about temporary premium credits, contact Pacific Blue Cross.
What if I want to cancel my coverage?
Current enrolment rules apply:
- If you’re enrolled in either of the dental plans, you need to remain a member of the plan for a minimum of 12 months
- If you cancel and later decide to re-enrol, you’ll need proof of continuous coverage in another plan