Help and support - My Account
Service disruption notice
August 24, 2026: Limited service availability
Our call centre is experiencing technical issues connecting to our systems and services. Our ability to help members who call may be limited.
We are working with our service providers to resolve the issue. Please check back for updates.
Thank you for your patience.
Help and support
Find your Person ID number
Your pension plan assigns you a Person ID number (PID) when you become a member. Your PID helps protect your personal information and privacy. Find your PID on any mailed statements, including:
- Welcome package (Enrolment confirmation statement)
- Member's benefit statement
- Pension statement
Please contact your pension plan if you can’t find any of these statements. Your employer does not have access to your PID.
Resolve username and password issues
Make sure you can access your personal email. My Account uses 2-step verification to enhance your security. Each time you sign in, a code will be sent to your email. To confirm your identity and access My Account, you will be required to enter the code.
To ensure the safety of your account, please do not share your username, password, or any code(s) you may receive, with anyone.
Contact your plan
Get in touch for further assistance with sign in or registration. Click below to visit your plan’s Contact us page. Support is available from 8:00 am to 4:30 pm (PT), Monday through Friday.
