How to address a concern or appeal a decision

Find out the steps you can take if you have a concern about how the plan rules were applied.

Understanding the dispute resolution process

Concerns you can raise using the dispute resolution process

You can use the dispute resolution process to address your concerns about how the plan rules were applied in a decision that personally affects you.
You cannot use the process to suggest a change to the plan rules. You also cannot use it to address concerns about something that happened to someone else. However, you may represent someone else in this process.

Options if you disagree with the principle of the plan rules

If you disagree with the principle of the plan rules, you can write to pension management at WorkSafeBC about your concern. Although they cannot act immediately on the issues you raise, your experience may help identify the need for future changes to the plan.

Decisions made by Pacific Blue Cross regarding your retirement health and dental coverage

You cannot use the dispute resolution process to address decisions made by Pacific Blue Cross regarding your group benefits coverage.
Pacific Blue Cross has its own process for addressing members’ concerns about claims. Please contact Pacific Blue Cross directly.

Choosing to have someone act on your behalf

Although the process is designed to use on your own, you may choose to have someone act on your behalf. You are responsible for paying any costs you incur by having another person act on your behalf.

Getting legal advice or guidance about the dispute resolution process

WorkSafeBC and BC Pension Corporation do not provide legal advice, guidance or recommendations about the dispute resolution process. You may seek the advice of legal counsel at your own expense.